SUPPORT & TRAINING
More than setup – we’re with you every step of the way
Our education-focused support services are designed to evolve with your school or trust, ensuring your Microsoft 365 environment continues to meet your goals.
From expert consultancy and training to technical escalation and rollover services, we offer the reassurance, expertise and practical help that schools and trusts rely on throughout the year — not just at the start.
What we offer
Ongoing support from a team that understands schools
We are education specialists – we understand your pressures, your calendar, and your priorities, and we tailor our support accordingly.
Flexible training for every staff member
From classroom teachers and admin staff to trust-wide IT leads, we deliver targeted training that boosts confidence, drives adoption, and fits around your timetable.
Expert guidance on governance and best practice
We help schools and trusts get Microsoft 365 right — from document management and permissions to security, compliance, and staff onboarding.
Responsive, reliable helpdesk support
When something goes wrong or needs tweaking, our responsive support team is just a call or email away — and we stay with you until it’s fixed.
Trusted by hundreds of schools, colleges and MATs
More than 750 educational organisations — from small primaries to national chains —rely on us to keep their systems smart, secure and sustainable.
We also offer a fully managed rollover service
We remove the admin load and ensure staff return to a tidy, structured digital environment, ready to teach from day one.
Automated creation of new Class Teams using your MIS data
Smart archiving rules to maintain records and reduce clutter
Consistent naming conventions and templates
Clean dashboards for teachers — ready for September
Class Teams
Escalation Support
Even with the best systems in place, issues sometimes arise. When they do, we’re your first line of defence.
Proactive monitoring to prevent common problems.
Expert support to resolve provisioning, syncing and setup issues.
Direct liaison with Microsoft for escalations outside your control.
We don’t just log tickets — we solve problems, fast.
Customer Success,
Built In
Our goal is to help you get the most from Microsoft 365 — not just on launch day, but every day.
A dedicated point of contact who understands your environment.
Regular check-ins to ensure your intranet and Teams setup is delivering value.
Recommendations to help you improve communication, collaboration and compliance over time.
Support Services
Let’s make your digital environment work better, together.
Talk to us about ongoing support or book a call with our team to explore how we can help.
